NOBODY WAS HURT. INVESTIGATORS TELL US THEY ARE LOOKING TO FIND OUT HOW THE FIRE STARTED.>CLIENTS OF AN AURORA BANKRUPTCY COMPANY ARE CONCERNED THAT THE BUSINESS MAY HAVE GONE UNDER ITSELF. APPOINTMENTS HAVE BEEN CANCELED AND PRIVATE DOCUMENTS LEFT BEHIND. DYLAN THOMAS FOLLOWING THIS STORY FOR US TONIGHT. SOME PEOPLE HAVE SHARED WITH YOU THAT THEY ARE AN EVEN DEEPER DEBT AFTER SEEKING HELP THERE. Reporter: CARE WE SPOKE TO ONE MAN WHO SAY HE CAME TO THIS BUSINESS TO SEEK FINANCIAL HELP. INSTEAD HE WALKED AWAY $250 DEEPER IN DEBT. TONIGHT THIS BUILDING IS CLEARED OUT AND THE DOOR IS LOCKED. SOMETHING WHICH DEFINITELY WAS NOT THE CASE WHEN SOME LOOKED FOR ANSWERS JUST WEEKS AGO. AFTER AN INJURY IMPACTED HIS ABILITY TO WORK FULL-TIME, PRESTON FOUND ON MY OWN BANKRUPTCY ONLINE. A COMPANY WHICH CAN SOLVE HIS ISSUE FOR $250. THEY TOOK MY MONEY AND MY DOCUMENTS. Reporter: WHEN HE SHOWED UP FOR AN APPOINTMENT, HE CAME UPON LAW DOORS. THERE WERE BANKRUPTCY AND DIVORCE FILES LYING ALL OVER THE PLACE. Reporter: NOBODY WAS THERE. HE SAW DOCUMENTS WITH SOCIAL SECURITY NUMBERS AND BANK INFORMATION SCATTERED. THE FILING CABINET WAS OPEN WITH HUNDREDS OF FILES. IT WAS THERE FOR ANYONE TO GRAB. Reporter: IN AN EMAIL MANAGEMENT SAID THEY WOULD NOT REFUND THE MAN’S MONEY. INTERACTIONS WHICH CAUGHT THE BETTER BUSINESS BUREAU OFF GUARD. THERE WAS NOTHING VERY ALARMING ON THEIR PROFILE. Reporter: ON MY OWN BANKRUPTCY AND DIVORCE ONLY AVERAGED ONE COMPLAINT A YEAR. THIS ONE CAUSE THE BUREAU TO REVOKE THE COMPANIES A RATING. WE DO HAVE AN INVESTIGATION DEPARTMENT THAT IS LOOKING INTO IT. Reporter: KEARNEY JUST WON HIS MONEY IN HIS BANK DOCUMENTS BACK IN HIS OWN HANDS. IT TOOK ME A WHILE TO SAVE $250. AGAIN, I CANNOT GO SOMEWHERE ELSE UNTIL I GET THAT MONEY BACK. Reporter: MANAGEMENT CLAIMS THIS OFFICE WAS NOT LOCKED WEEKS AGO. THEY WERE MOVING. WE SPOKE TO A MANAGER FROM ALL MY OWN EARLIER TODAY. SHE SAYS HER COMPANY’S HISTORY SHOULD SPEAK FOR ITSELF. HER COMPANY WAS A GOOD COMPANY, SHE SAID SHE CAN USE THAT DEFENSE IN THE NEAR FUTURE WHEN HE SEES HER IN COURT. WE LEARNED ABOUT THIS STORY FROM A NEWS TIP.