[Why have we made these changes to the Trustee
toolkit?] Kerry Coleman, Elearning Manager: Well the
toolkit’s hit its tenth birthday this year so we’ve been on a strategy for the last few
years to make sure that it’s fit for purpose for the 21st Century trustee. So we’ve been
improving content, we’ve been improving the look and feel but the most important thing
is the feedback from the customers themselves. So, in our last web survey 93% of people said
it was a positive experience coming on to the toolkit but when we looked at the feedback
there were definitely a few areas that we could improve. So this set of changes is really
about answering the feedback from the customers. [What are the main differences people will
see?] Kerry: Well, the first one and the most important
one that I’m sure everyone’s been waiting for is the Trustee toolkit will now be available
on tablets. So if you’re already an existing customer you’ll know when you go into the
toolkit there are two different versions, and neither of those offered a particularly
good experience for customers with iPads, or Android or Windows-based tablets. So we’ve now got one version of the module
which suits everybody. So whether you’re on a tablet, laptop, PC or you’re using screen
reader software, there’s one version that’ll work for all. We’ve also made some other changes
that customers wanted. So it will no longer open in a pop-up window so that’s great news,
you can keep your pop-up blockers enabled. And the final thing we’ve made some big changes
to are the assessments. [How does the toolkit support people taking
assessments?] Kerry: Well at the moment the assessment is
part of the elearning module. And what that doesn’t give people is feedback – so they
don’t know which questions they’ve got wrong, they don’t know which areas to go back and
revise. And people have been asking us for that for
a few years. So we’ve taken this opportunity to take the assessment out of the module.
It’s in a new piece of software, again it will work on tablets. And that will tell everybody exactly
which questions they got wrong, really helps trustees focus down on the key tutorials that
they need to review. And they don’t need to waste time on any other learning. [How important is the toolkit for trustees?] Andrew Warwick-Thompson, Executive Director
for Regulatory Policy: It’s the only source of free learning for trustees, so it’s incredibly
important. It’s been a cornerstone of our regulatory approach from the very beginning.
And it’s possible for trustees to have acquired their knowledge and understanding through
activities as advisers perhaps or in their normal day-to-day work but as trustees this
is the only free source of learning. So it’s incredibly important to us as a regulator
and it’s important for us to keep evolving the way in which the toolkit operates. So
as the pensions industry evolves we have different types of pension schemes now, we have AE,
and trustees need to keep up with that. [Does the toolkit offer benefits to small
pension schemes as well as larger ones?] Andrew: If you’re a trustee of a pensions
scheme – whether its 10,000 members or 100 members – you have the same legal duties so
we expect all trustees to use the toolkit and make sure they that understand their duties
and how to discharge them. And that’s exactly what the toolkit is designed to do. It’s very disappointing that our research
shows that the knowledge and understanding of trustees of smaller schemes continues to
be disappointingly low. So I would encourage all trustees to visit the new toolkit and
to make sure that they’ve completed all of the modules and they’ve passed all of the modules. [Finally, how do you think the toolkit supports
21st Century trustees?] Andrew: Through its evolution. We started
a debate last year about how complex it is now to be a trustee. Not only do we have different
benefit structures, DB, DC, combinations of both, we have people being automatically enrolled
so trustees’ duties have become much more complicated. We also have changes in their
trustee duties, the legislation keeps changing, so we need to keep trustees on top of what
they need to know for the type of scheme they’re running. So it supports our trustees through
any environment and we’re constantly looking at ways in which we can evolve the way that
the toolkit works and its content to make sure that trustees can be kept up to speed
with what they need to do and know.